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Post by rhia on Jan 29, 2008 15:34:36 GMT -5
Here's a call for you guys to enjoy. Imagine this with a lady with a thick arse hick accent and missing a couple teeth so she whistles. She's also close to deaf and yells back because I have to yell for her to hear me.
"Thank you for calling the internet helpdesk, this is Kay. Can I get your telephone number?" "What?" "Your.. your telephone number." "Oh.. its Burma." "Excuse me... no. Your phone number." "Oh.. xxx.xxx.xxxx" "Ok. What kind of connection do you have?" "Huh.. well the internet." "No. I mean like.. DSL, dialup?" "I have a moderm... or whatever. The black box." "Ok you have DSL then. what's the brand name on that modem?" "The what?" "What's the brand name on the modem?" "What? I don't know what this... 'modem' is.." "The black box you were referring to.." "The moderm or whatever?" "Yea.. its a modem M-O-D-E-M." "Right.. the moderm." "What's the name on it?" "My name is Burma." "No.. no.. the brand name on the modem." "Modem? Oh the box." "Yea.. yea the box."
A little later.
"Okay. unplug the power from it." "From what? The box?" "Yea.. the box. unplug the black cord." "What? Cord?" "Yes.. the wire, the cord." "Okay I unplugged the green one." "No.. plug that one back in. Its the black one." "Ohh..."
Ugh.. I hate my job some days.
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Post by jackyl on Jan 30, 2008 16:28:04 GMT -5
i would get pissed off and then hang up
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Cyodie Centrawoven
Board Imp
Master of Catgirls
Your friend is the man who knows all about you, and still likes you
Posts: 525
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Post by Cyodie Centrawoven on Feb 1, 2008 3:06:35 GMT -5
HAHA!!
accually i kinda went through that with the charter people out here. on the phone with some chick for, i kid you not, one and a half hours. in the end they told me they had four people working on this. ... guess what? they told me to "reformat your harddrive"
like hell.
so i called the number again, to complain. but instead i hear this gruff voice say:" i got 1 hour before i go home. waddaya need?" i was kinda bewildered, so i told him. then he said hang on, and freaking 30 seconds later he said, "ok, fixed. have a nice day, thank you for calling charter communications."
and my internet works. that guy has my gratitude. and some serious respect...
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Post by Eldrin the Black on Feb 1, 2008 7:19:30 GMT -5
I've had that exact thing happen to me too!
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Post by rhia on Feb 1, 2008 7:50:57 GMT -5
Sometimes we can fix it quick, sometimes not. But that lady wasn't helping at all. Uuugh.
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